My Spool is Not Performing as Expected

Here at Polymaker we stand behind 100% of the products we sell, so any defective or bad spool we will be happy to replace. But before we do that, we would first ask that you check out our Printing Tips to see if the issue can be solved.

Common troubleshooting issues:

- PETG having layer adhesions - normally due to having an active cooling fan on or on too high.

- Nylon warping - this is normally due to setting the build plate temperature too high. Since we utilize our Warp Free Technology, you need to print our nylons with a build plate under 50°C. If the ambient air or build plate gets above 50°C, it can cause warping and other printing issues.

- Nylon is printing ugly - along with the point to keep the build plate below 50°C, we also need to make sure that you are keeping the nylon filament dry. Nylon is very hygroscopic, which means it can absorb too much moisture within a matter of hours being exposed to open air, which is especially true if you live in a humid climate. We suggest keeping your nylon in a heated filament dryer the entire time you print. While non heated dry boxes like the AMS are better than nothing, they may not be enough to keep your nylon properly dry, particularly during long prints.

- Filament snapping too easily - this is often due to the filament absorbing too much moisture, but can also be from the spool being wound too tight via vacuum sealing over long periods of time. If this is a brand new spool and you are having these issues, please email [e-mail]. If this is not a new spool, we would recommend drying the filament with the settings recommended on the relevant product page, or removing the outer 100grams of material.

- Other common issues - Please refer to Common Printing Issues for more information.

If you are unable to solve your problems via these suggestions and links, please email us at [e-mail] and include:

1. Your proof of purchase from whatever reseller you purchased this from

2. A photo of the spool where the batch number sticker is located. You can type the batch number out as well but it may be easier to take a photo.

3. Any photos of the issue in question.

4. And finally - please let us know if you have already contacted the reseller.